Terms and Conditions of Purchase

1. Online store operator

2. Scope of application

These terms apply to purchases made through jomarmp.com. Where the buyer acts as a consumer, consumer protection legislation will also apply. Transactions carried out by companies or professionals for their business activity may be subject to specific commercial terms.

Confirmation of an order implies acceptance of the terms in force at that time.

3. Products, availability and prices

JOMAR endeavours to ensure that descriptions, images, product references and availability information are accurate. Images may be for illustrative purposes and do not replace the manufacturer's technical documentation.

Prices and the breakdown of applicable taxes and charges will be displayed before the order is confirmed. Any obvious pricing or description error will be communicated to the customer before the transaction is processed.

4. Placing an order

The customer must provide complete and accurate information. After placing the order, the customer will receive confirmation electronically. JOMAR may request additional information to verify a transaction or prevent fraud.

If an item is unavailable, the customer will be informed so that a new date, an alternative product or the corresponding refund can be agreed.

5. Payment methods

The available payment methods are displayed during checkout. The order may remain pending until payment has been authorised or confirmed. Payment service providers apply their own security measures.

6. Preparation and delivery

Delivery times are estimates and depend on stock, destination and the nature of the goods. The customer must inspect the order upon receipt and report any issue as soon as possible.

For full details, see Shipping and Returns.

7. Right of withdrawal

Where applicable, consumers have 14 calendar days from receipt to notify us of their decision to withdraw. The exceptions, return costs and procedure are explained on the Shipping and Returns page.

The consumer right of withdrawal does not automatically apply to transactions between companies, professionals or distributors.

8. Warranties and lack of conformity

New goods sold to consumers in Spain since 1 January 2022 are covered by a three-year statutory guarantee in accordance with applicable law. Manufacturer commercial warranties may extend protection but cannot reduce statutory rights.

See GRACO Warranty and JOMAR Technical Service.

9. Professional use and liability

The customer must select, install, maintain and use the equipment in accordance with its specifications, manuals and safety regulations. JOMAR's advice is based on the information provided by the customer and does not replace a technical assessment of the installation where one is required.

No provision of these terms will exclude any liability or right that cannot legally be limited.

10. Intellectual property

The website's content, trademarks, photographs, designs, text and documentation are protected by the corresponding rights. They may not be reproduced for commercial purposes without authorisation.

11. Data protection

Personal data will be processed to manage orders, payments, deliveries, customer service and legal obligations. See the Privacy Policy.

12. Customer service and complaints

Customers may contact us by email at jomarmp@jomarmp.com, by telephone on +34 954 31 73 83 or through the contact page.

13. Applicable law

These terms are governed by Spanish law. In relations with consumers, mandatory rules on jurisdiction will be respected. In business-to-business transactions, the parties may agree on the corresponding jurisdiction in their commercial terms.