Shipping and Returns

Order preparation and dispatch

As a general rule, orders are prepared once payment and product availability have been confirmed. The estimated date depends on the stock shown for each product, the destination and the characteristics of the goods.

• Orders are shipped through a carrier selected by JOMAR.
• Where the service allows, we will provide tracking information.
• Items in the same order will normally be shipped together. The delivery time will be determined by the item with the longest availability period.
• Two orders that have already been placed cannot be combined automatically; each order may incur its own shipping costs.
• JOMAR carefully prepares and protects equipment and components for transport.

Delivery times and shipping costs

For products in stock, the standard delivery time within mainland Spain is 24 to 72 working hours. This is an estimate and may vary depending on the destination, carrier, public holidays, logistics issues or special characteristics of the order.

Free shipping

Orders over €300 may qualify for free shipping within mainland Spain and mainland Portugal, subject to the exclusions shown during checkout.

• Island destinations are excluded.
• This promotion does not apply to abrasives.
• Final terms and any applicable charges are shown before the order is confirmed.

Receiving your order and reporting transport damage

When your order arrives, inspect the exterior of the packaging and check that the number of packages matches the delivery information.

Returns for individual consumers

Where the right of withdrawal applies, consumers have 14 calendar days from receipt of the order to notify us of their decision to withdraw, without having to provide a reason.

The direct cost of returning the goods will be borne by the customer unless JOMAR expressly states otherwise or the return is due to a defective, incorrect or non-conforming product.

Condition of returned products

The consumer will be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Exceptions to the right of withdrawal

The right of withdrawal may not apply in the circumstances established by law, including:

• Products made or configured to the customer's specifications or clearly personalised.
• Goods liable to deteriorate or expire rapidly.
• Sealed goods that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery.
• Goods that, after delivery and due to their nature, have become inseparably mixed with other items.

Returns for distributors

Purchases made between businesses or professionals are not subject to the consumer right of withdrawal. JOMAR may accept commercial returns under the following conditions:

• The request must be submitted within 30 calendar days of receipt.
• The goods must be unused, unopened, complete and in perfect condition.
• Products in blister packs, heat-sealed products or products with a broken factory security seal will not be accepted.
• The return must receive prior authorisation and follow JOMAR's instructions.
• Consumer promotions that extend the return period will not apply to distributors unless expressly stated otherwise.

These conditions do not limit any rights relating to defective or incorrect products or products covered by warranty.

Inspection and refund

Once the goods have been received, JOMAR will inspect their condition and contents and verify that they match the return request.

JOMAR may withhold the refund until the goods have been received or until the customer provides evidence that they have been returned, as applicable.