Protection and support

GRACO Warranty and JOMAR Technical Service

Clear information about the statutory guarantee, the manufacturer's commercial warranty and the procedure for requesting technical assistance.

3 yearsStatutory guarantee for new goods purchased by consumers in Spain since 2022.

Authorised serviceSpecialist diagnosis and repair of GRACO equipment.

Genuine spare partsWork carried out using the appropriate parts and procedures for each machine.

Statutory guarantee and commercial warranty

Statutory guarantee

For individual consumers, new goods purchased in Spain since 1 January 2022 are covered by a three-year statutory guarantee against a lack of conformity, under the terms established by applicable law.

This protection is provided by the seller and cannot be restricted by a manufacturer's commercial warranty.

GRACO commercial warranty

GRACO may offer additional commercial warranty coverage, the duration and scope of which depend on the product family, component, country and conditions in force on the date of purchase.

The equipment documentation and purchase invoice determine the coverage applicable to each product reference.

Professional and business purchases

For transactions made by companies, self-employed professionals or distributors for their professional activity, warranty conditions will be governed by the contract, the applicable commercial terms and the warranty offered by the manufacturer, without prejudice to any mandatory legal provisions that may apply.

What a warranty normally covers

Manufacturing or material defects recognised following technical diagnosis.
A lack of conformity existing at the time of delivery, where the statutory guarantee applies.
Repair or replacement in accordance with applicable law and the product's specific warranty conditions.

Warranty periods of 1, 2 or 5 years must not be applied generally. Certain GRACO machines or components may have different commercial warranty coverage. Consult the product page, manual or invoice, or confirm the product reference with JOMAR.

Common exclusions

Unless applicable law provides otherwise, the commercial warranty does not normally cover:

Normal wear of tips, filters, packings, seats, balls, brushes and other consumable parts.
Damage caused by improper use, insufficient maintenance, freezing, corrosion, abrasion or incompatible materials.
Electrical faults caused by an unsuitable power supply, voltage surges or external components.
Modifications or repairs carried out by unauthorised personnel.
Damage caused by parts, accessories or configurations that are unsuitable for the equipment.

An exclusion from the commercial warranty does not remove the consumer's statutory rights where a lack of conformity exists.

How to request assistance

Locate the invoice and product reference. Provide the model, serial number and date of purchase.

Describe the issue. Explain the material used, the symptoms and the operating conditions.

Attach supporting information. Photographs or videos may assist with the initial diagnosis.

Wait for instructions. JOMAR will tell you whether to carry out any checks or send the equipment to the Technical Service.

Authorised Technical Service

Before sending a machine, contact JOMAR to obtain a case number and the delivery instructions.

Request assistance +34 954 31 73 83